The private information required for executing the orders placed through www.carrolboyes.com , namely our customer’s personal information, delivery address and telephone numbers, will be kept in the strictest confidence by us and will not be sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product.
Please note that we do not store any financial information such as credit card details.
We reserve the right to withdraw an item from sale at any time. Items are shown subject to availability.
Subject to stock availability and receipt of payment, orders will be processed within 1 working day and handed over to a courier company for delivery door to door. International deliveries may take an additional 2 working days to process. Orders received over a weekend or public holiday will take longer to process. There may also be a delay during busy times.
Items which we have in stock will be shipped from our fulfilment centre in Cape Town, for South African deliveries and some international deliveries, via a standard ground service to arrive within 1-3 working days* from receipt of payment. Should you wish to receive your item via our express service please contact us for a quote. Please note that some international deliveries may be fulfilled by an authorised Carrol Boyes distributor or agent.
We endeavour to have all displayed items in stock at all times, however due to circumstances beyond our control, there may be a delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team. Items which are not in stock may soon become available, however if you do not wish to wait we will offer you your choice of another product or a full refund.
Please note we do not deliver to PO boxes.
Please read our Shipping & Delivery page with regards to further shipping info.
*Outlying and regional areas may incur an additional day in transit. International delivery times cannot be guaranteed. Delivery times may also depend on the weight and size of the order.
Shipping Costs - within South Africa only - FREE DELIVERY on all orders within South Africa
Under R875 R80 Ground Service Over R875 Free Delivery Ground Service
Shipping costs - international deliveries - FREE DELIVERY** on all international orders for a limited time only!
Under $250 $25** International Courier Service Over $250 Free** International Courier Service
**You may be asked to purchase additional freight depending on the weight of the item and the shipping costs. Any additional costs will be quoted to you prior to dispatch. Please note we are unable to give advice on any duties or local taxes.
For more shipping information please visit our Shipping & Delivery page.
We do not offer refunds or exchanges on any discontinued or special order items, or items that are part of our in store "On Promotion" range. If a discontinued, special order or "On Promotion" item is potentially faulty, our staff or Quality Control team will need to personally examine the item. Should this item be deemed to be faulty we will then offer to exchange the item.
We do not offer refunds on items purchased on this website, unless the item is deemed to be faulty or damaged by our Quality Control team.
Should you change your mind about an item that you have purchased and received, and provided that you retain all paperwork and original packaging, you are welcome to return it to any Carrol Boyes dedicated store (within South Africa) for an exchange or an in-store credit note. Should you be unable to go into a store, please contact us to arrange the return. We will organise collection of the item by courier. Please note that you will be charged for any postage or courier costs incurred when returning the item. We will reimburse you with a Carrol Boyes online Gift Voucher less the charge for the return shipping.
Should you receive a product that is defective in any way, please contact us within 72 hours of receipt, this includes broken ceramic or glassware items. If possible, please provide us with a photograph of the fault or damage. We will arrange for the item to be returned to us, where our QC will examine the item to determine the source of the fault or damage. If the item is deemed to be faulty or damaged as a result of a manufacturing fault we will replace the item (stock dependant) or issue you with a full refund, including any additional delivery costs. If the item is not damaged as a result of a manufacturing fault we will return the item to you and you will be liable for all additional delivery costs.
Carrol Boyes Pricing:
Prices shown in South African Rands (ZAR) are only applicable when products are delivered to an address within South Africa. Any products being delivered anywhere outside South Africa are shown in United States Dollars (USD) and may incur addtional shipping charges or import duties and taxes. All transactions are charged in South African Rands (ZAR), converted using a live exchange rate at the time of purchase.